How fees work
What you pay depends on how you pay. Each answer is here in plain words, and the front desk goes through yours before the first visit.
Insurance we work with
We bill many kinds of plans and tell you whether we are in network with yours before you book. The list is by type of plan, not by company. The front desk checks your child's plan card.
Most PPO plans
Medicaid
Plans that cover a dependent child
If you pay yourself
If you do not use insurance, you pay for each visit on the day. We tell you the fee before you book, and we do not bill your plan.
Receipts for reimbursement
If your plan may reimburse you, we give you a detailed receipt, called a superbill, to send in. Your plan decides whether it pays.
An estimate in advance
If you pay without insurance, we give you a written good faith estimate before the first visit: what we expect each visit to cost and what it includes. This is your right under federal law. If a final bill is $400 or more above the estimate, you can dispute it.
Checking your benefits
Our front desk checks your benefits and calls you with what they find, before the first visit. Your plan has the final say on what it pays. Your copay, deductible and coinsurance are set by your plan.
What the first visit includes
The first visit is about an hour with a therapist. They listen, watch your child play and move, explain what they see and agree on a plan with you. They also explain the risks and the choices.
Questions about paying
Does my plan cover this, and do you take Medicaid?
We bill many kinds of plans, including most PPO plans and Medicaid. Your plan decides what it pays. We check your benefits and call you before the first visit.
What if we pay ourselves?
We give you a written estimate before the first visit, and you pay for each visit on the day. If your plan may reimburse you, we give you a detailed receipt to send in. Your plan decides whether it pays.
Do you need a referral for my plan?
In North Carolina, you can start without a referral. Your plan may still ask for one. Call us with the plan card and we will check before you book.
Want to know what you would pay?
Call the front desk with your plan card, or ask for a written estimate.